FAQs? We've Got You Covered.

Its a Forever Ping! Unlike traditional greetings cards that get thrown away a week later, your Ping stays on the Wall. You own that piece of Real Estate!

Every Ping you post, send, or receive is tied to your personal account and individually numbered, so you’ll always know exactly which ones belong to you. Your personal dashboard keeps track of every image and message you’ve shared and received, making it easy to manage, revisit, or update your Pings anytime. Think of it as your own forever kindness gallery, ready to brighten someone’s day (including yours) whenever you need it.

Absolutely! You can send Pings via email or SMS – no App needed to receive a dose of kindness. But we do recommend everyone downloads the App for the best experience. There’s also a handy desktop version, so you can spread good vibes from anywhere, anytime.

You can post anything kind and uplifting! Celebrate birthdays, say thank you, share words of encouragement, shout out to your friends, send love notes, or brighten someone’s day… just because. You can even share a sweet message about your pets – adorable photos and pet love are always welcome! As long as it spreads positivity, it belongs on the Wall. Keep it kind, friendly, and feel-good – no negativity allowed!

You get to choose a photo to upload, write your message, and pick the type of Ping – whether it’s a birthday shout-out, a thank you, or just a sweet note. Then, select one of our fabulous animations to bring your Ping to life! Your message arrives in a beautiful digital gift box that unwraps with animated magic. Best of all, you can preview everything before sending to make sure it’s just right.

Yes! Either you or the person receiving it can choose if your Ping is public on the Wall or private just between you two. And if you’d rather skip uploading an image, no worries! We’ll provide a lovely image for you.

Yes! You’ll be able to search the Wall of Kindness™ by names, keywords, or categories, whether you’re hunting for birthday Pings, thank you notes, pet tributes, or pure feel-good vibes. Finding a Ping that makes you smile (or sharing yours with the world) is super easy! Plus, while we don’t allow comments to keep things positive and simple, there are plenty of other ways you can show support and spread the kindness.

Yes! We’re dedicated to keeping the Wall a positive, safe space for everyone. We actively moderate all content and take a strong stand against trolling, bullying, and cancel culture. Any content that violates our Terms & Conditions will be removed promptly. While no moderation system is ever completely foolproof, you can easily report anything inappropriate – and we’ll step in fast to take it down. Kindness and positivity only, that’s the deal!

Yes! A portion of every pledge goes straight into our Ping it Forward fund, which supports good causes, community projects, and kindness initiatives around the world. So every Ping you send doesn’t just spread smiles – it does a little bit of good behind the scenes too.

You can purchase Pings using credit/debit cards, or other secure online payment methods. Every transaction is encrypted, so your payment details are completely safe. It’s quick, simple, and hassle-free, just like sending a Ping!

Yes! We offer optional subscription plans for frequent Pingers. Subscribers can enjoy perks like discounted Pings, early access to new animations, and exclusive seasonal designs. You can manage or cancel your subscription at any time through your account dashboard, no hidden fees, no stress.

Sometimes technology hiccups happen! If a Ping doesn’t reach its recipient, don’t worry, we’ve got your back. Check your dashboard to confirm the status, and if needed, you can resend it with one click. Our support team is also ready to help if anything goes awry.

Absolutely! You can schedule Pings in advance so your message arrives exactly when you want it to. Perfect for birthdays, anniversaries, or any special moment you don’t want to miss.

Yes! All transactions are processed through trusted, encrypted payment gateways. Your payment info is never stored on our servers, so it stays private and secure.