At Ping Me Happy, we’re committed to spreading joy through our unique digital pings. While we strive for flawless delivery and delightful experiences, we understand that issues may occasionally arise. This Refund Policy outlines your rights and our responsibilities concerning digital purchases, including subscription plans.
1. Non-Delivery of Digital Pings
If a digital ping is not delivered as scheduled, we will re-send it at no additional cost. If a ping is returned or undeliverable, we will contact you to verify the recipient’s details and re-send the ping upon confirmation. Should the re-sent ping also fail due to a technical issue on our part, you may request a full refund for that transaction.
2. Dissatisfaction with Content
If you are not satisfied with the quality or content of your digital ping, please contact us within 14 days of purchase, referencing this refund policy. While digital goods are typically non-refundable, we assess each request on a case-by-case basis. At our sole discretion, we may issue a partial or full refund as a gesture of goodwill.
3. Duplicate Transactions
In the event of a duplicate purchase caused by a technical error, you may be entitled to a refund for the duplicate transaction(s). Claims must be submitted within 30 days of the original purchase date.
4. Subscription Refunds (Monthly and Annual)
Ping Me Happy offers subscription services on both a monthly and annual basis. By subscribing, you agree to recurring charges as specified during checkout.
Monthly Subscriptions: You may cancel your subscription at any time. However, cancellations will take effect at the end of the current billing cycle, and no prorated refunds will be issued for unused portions of the month.
Annual Subscriptions: You may request a refund within 14 days of the initial purchase or renewal date, provided no Pings have been redeemed during that period. After 14 days, all annual subscription payments are non-refundable.
To manage or cancel your subscription, please visit your account settings or contact us directly.
5. Other Issues
For all other concerns regarding your digital purchase, please contact our support team within 30 days via our Contact Form. We are committed to resolving issues promptly and will offer a suitable resolution where possible.
6. Requesting a Refund
To request a refund, please contact our support team using the Contact Form, providing the following information:
Order number
Recipient’s email address
Brief description of the issue
Our support team aims to respond within 3 business days and will work with you to find the best resolution.
7. Refund Method and Timeline
Approved refunds will be issued to the original method of payment. Please allow up to 10 business days for the refund to reflect in your account.
8. Refund Method and Timeline
If you haven’t received your refund after the processing period:
Check your bank account again.
Contact your credit card company; it may take additional time for your refund to officially post.
Contact your bank, as internal processing delays may occur.
If you have completed all of the above steps and still have not received your refund, please reach out to us using the Contact Form.
At Ping Me Happy, we believe in delivering joy with every ping. Your satisfaction matters to us, and we’re here to ensure that your experience is smooth, fair, and worry-free. Whether you’re sending a one-time message or enjoying our subscription services, we’re committed to resolving any issues with care and transparency. If you have any questions about our refund policy or need further support, please don’t hesitate to reach out — we’re always happy to help.